Repairs

No internet connection

Safe first checks without opening equipment or touching fibre.

Checklist

0/4 completed

Step 1Check router power and any local electricity outage. Do not touch damaged cables.Step 2Test two devices. If only one fails, reconnect its WiFi and check airplane mode.Step 3Check the indicator lights and manual; if allowed by the manufacturer, unplug the router for 30 seconds.Step 4If the problem remains, contact support. Avoid factory resets and never tamper with optical connectors.

Connection troubleshooting

Choose a symptom to start with the right check.

What is happening?

Translations and legal guidance require a final specialist review before public launch.

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