Repairs

My WiFi is slow

Find out whether the issue is your line, WiFi or device.

Checklist

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Step 1Run a speed test close to the router and, if possible, over a suitable Ethernet cable.Step 2Pause downloads and test at different times of day.Step 3Try 5 GHz close to the router and 2.4 GHz for longer range.Step 4If wired speed is fine, check placement and interference before upgrading your plan.

Connection troubleshooting

Choose a symptom to start with the right check.

What is happening?

Translations and legal guidance require a final specialist review before public launch.

More guides

No internet connection

Safe first checks without opening equipment or touching fibre.

Improve WiFi coverage

Practical advice for distant rooms and multi-storey homes.

Router and network security

Protect your home connection.

Basic network maintenance

Safe preventative checks and cleaning.